Roku streaming devices have revolutionized the way we consume entertainment in our homes. With a wide range of streaming channels and user-friendly interfaces, Roku has become a popular choice among cord-cutters. However, like any other electronic device, Roku remotes can sometimes encounter issues and stop working properly. In this article, we will explore common problems with Roku remotes and provide troubleshooting solutions to help you get your remote up and running again.

Common Issues with Roku Remotes

Connection Issues

One of the most common problems faced by Roku users is a poor or non-responsive connection between the remote and the streaming device. If your Roku remote is not working, it could be due to a weak wireless signal or interference from other devices. Follow these steps to troubleshoot the connection:

Check the Batteries: Ensure that the batteries in your Roku remote are fresh and properly inserted. Weak batteries can cause connectivity issues.

Restart the Roku Device: Unplug the power adapter from your Roku device, wait for a few seconds, and then plug it back in. This will reboot the device and may resolve any temporary connection glitches.

Re-pair the Remote: If the connection problem persists, try re-pairing the remote with your Roku device. To do this, remove the batteries from the remote, unplug the power adapter from your Roku device, wait for a few seconds, and then plug it back in. When the Roku device restarts, insert the batteries into the remote and wait for it to establish a connection.

Button Responsiveness Issues

Sometimes, the buttons on the Roku remote may not respond as expected, making it difficult to navigate through the Roku interface. Here are some steps you can take to troubleshoot button responsiveness issues:

Clean the Remote: Over time, dirt and debris can accumulate on the buttons of the remote, causing them to stick or become unresponsive. Gently clean the buttons using a soft cloth or cotton swab dipped in rubbing alcohol. This will remove any dirt or residue and improve button performance.

Replace the Batteries: If the buttons are still unresponsive after cleaning, try replacing the batteries with fresh ones. Weak batteries can affect the overall performance of the remote.

Reset the Remote: If cleaning and replacing the batteries don’t solve the issue, you can try resetting the remote. On most Roku remotes, there is a small reset button located in the battery compartment. Press and hold this button for a few seconds, and then release it. The remote will reset, and you can try using it again.

Infrared (IR) Signal Interference

Roku remotes use infrared (IR) signals to communicate with the streaming device. However, certain environmental factors can interfere with the IR signal, causing the remote to malfunction. Follow these steps to address IR signal interference:

Check Line of Sight: Make sure there is a clear line of sight between the remote and the Roku device. Remove any obstacles that may be blocking the signal, such as furniture or other electronic devices.

Adjust the Sensor: The Roku device has an IR sensor located on the front panel. Ensure that the sensor is not covered or obstructed. You can also try repositioning the Roku device to improve the IR signal reception.

Use the Roku Mobile App: If you’re still experiencing IR signal interference, consider using the Roku mobile app as a remote control alternative. The app connects to your Roku device via Wi-Fi, eliminating the need for an IR signal.

Frequently Asked Questions (FAQs)

Q: My Roku remote is not responding at all. What should I do?

A: If your Roku remote is completely unresponsive, try the following steps:

Check the batteries and replace them if necessary.

Restart the Roku device by unplugging the power adapter and plugging it back in.

Re-pair the remote with the Roku device by removing the batteries, unplugging the power adapter, and then following the re-pairing process.

If these steps don’t work, you may need to contact Roku customer support for further assistance.


Q: The buttons on my Roku remote are not working properly. How can I fix this?

A: If the buttons on your Roku remote are not responding or behaving erratically, try these troubleshooting steps:

Clean the buttons using a soft cloth or cotton swab dipped in rubbing alcohol.

Replace the batteries with fresh ones.

Reset the remote by pressing and holding the reset button located in the battery compartment.

If the issue persists, you may need to consider purchasing a new remote.


Q: Can I use a universal remote with my Roku device?

A: Yes, Roku devices are compatible with certain universal remotes. However, not all features may be supported. Consult the user manual or the Roku website for a list of compatible universal remotes and instructions on how to set them up.


Q: How do I control my Roku device if I lose the remote?

A: If you misplace your Roku remote, there are alternative ways to control your Roku device:

Use the Roku mobile app, which allows you to control your Roku device from your smartphone or tablet.

Some Roku devices also support voice control through popular voice assistants like Amazon Alexa or Google Assistant. Check if your device is compatible with these voice assistants and follow the setup instructions.


Q: Why is my Roku remote not working even after trying all the troubleshooting steps?

A: If you have exhausted all the troubleshooting steps and your Roku remote is still not working, it may be a hardware issue. In such cases, it’s advisable to contact Roku customer support for further assistance or consider purchasing a replacement remote.


Q: How do I contact Roku customer support?

A: You can reach Roku customer support by visiting their official website and navigating to the support section. From there, you can find contact options such as live chat, email support, or phone support.


A non-working Roku remote can be a frustrating experience, but thankfully, most issues can be resolved with some simple troubleshooting steps. Whether it’s a connection problem, button responsiveness issue, or IR signal interference, the solutions provided in this article should help you get your Roku remote back in working order. Remember to check the batteries, clean the remote, and re-pair or reset it if necessary. If all else fails, don’t hesitate to reach out to Roku customer support for further assistance. Enjoy your uninterrupted streaming experience with Roku!